Using the form below, simply enter the order number you were provided when you completed checkout (and in your order confirmation email) and the e-mail address you used to place your order. We will fetch and display your order and status along with any special notes that may have been added. For assistance with your order, contact us here.
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Please contact store customer support.
Please recheck your order number and e-mail address - it must match exactly the one used when placing your order exactly. If you continue to have trouble locating your order, please contact store customer support.
Using this Site
Confirmed order are projected to ship after February 1st. Once your order ships, you will be sent a tracking number.
All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made.
Purchase for Personal Use Only
Buyers may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
All items must be inspected within 7 days of receiving and customer service must be notified within 7 days of delivery. Images and descriptions of defects/damages must be provided for review.
We do not ship to P.O. Boxes or Freight Forwarders. Please allow up to 10 business days for order verification and processing, and an additional 30 business days for delivery*.
All domestic orders are shipped UPS Standard Overnight. International orders (to select countries) are shipped UPS Expedited. Shipping fees are calculated as flat-rate per country and may include additional fees calculated on a per item basis and determined by order weight. Fees may include an additional handling charge.
We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding carrier claims.
*These are estimated timeframes and are not guaranteed.
International Duty and Tax
International Duty and Taxes are calculated according to country and will be included in the order total at the time of checkout. The buyer is responsible to pay for all import Duty and Taxes prior to shipping. We will transfer the fees we collect to UPS to process your international shipment.
Sales tax are charged to orders shipped within the states of Arizona, California, Colorado, Florida, Georgia, Illinois, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Washington and Wisconsin.
The applicable tax rate for orders within these states are subject to state sales tax between 4% and 7.25% sales tax.
The applicable tax rate for orders within these states are additionally all subject to an additional 0 - 4.5% sales tax based on individual counties and cities.
Shipping cost is also taxed. Sales tax is not charged to orders shipping to states outside of Arizona, California, Colorado, Florida, Georgia, Illinois, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Washington and Wisconsin.
Copyright and Trademarks
All content of our website including text, graphics, logos, buttons, icons, images and software is property of KAWS INC. and is protected by United States and international copyright laws. The buyer may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with KAWSONE. Any other use of our web site, including reproduction and internet links is strictly prohibited without our prior written permission.
We use secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt the user’s data, including credit card information, so that it cannot be read while being transferred over the internet.
We respect our customer’s account information as private and confidential information and will never share it with any outside affiliates or individuals. User information is secured and encrypted with the Secure Sockets Layer Software. The information we collect for orders includes name, e-mail address, billing address, phone number, credit card, internet protocol (IP) address, and geographical region. By providing this information to us, the buyer represents that they own and consent to our use of such personal data. We use this information to verify and process orders, to collect payment and bill for our services, and to contact and respond to buyer’s requests regarding sales and support. At any time, the buyer has the right to withdraw or decline consent. If the buyer does not provide the requested information, we will not be able to provide services to them.
Users may unsubscribe from receiving promotional or marketing e-mail from KAWSONE at any time by using the “unsubscribe” link in the e-mail received or by contacting us.
How will I know if my order was submitted?
Visit prints.kawsone.com and log into your account to view your order.
Can I return my purchase?
No. All sales are final. No refunds, replacements, or returns.
How do I make my payment?
Payment is only accepted via credit card. We accept Visa or Mastercard. Please be prepared to pay in full at the time of purchase.
Are the editions signed and numbered?
Yes, each edition is signed, numbered, and dated by the artist. We are unable to accept requests for specific edition numbers. The edition number you receive will be determined at random.
Does my print come with a certificate of authenticity?
No, we do not issue certificates of authenticity for prints.
Are the prints framed?
Prints are sold unframed. Framing specs are available upon request.
How and when will my order ship?
The print will ship flat in a reinforced cardboard box.
Projected to start shipping February 1st, upon which time we will send you a UPS tracking number.
Can I change my shipping address?
No. Please make sure you submit the correct address for your order.
Will my shipment be insured?
Yes, the shipment will be insured with UPS's loss and protection insurance.
How do I contact KAWSONE?
Write to email@example.com.